If you have a concern about your experience with us, please let us know.
You can contact us at any time at firstname.lastname@example.org. Or you can use our online chat via our website.
Tensor NZ Limited is a member of this free and independent dispute resolution service. Utilities Disputes will deal with any complaints you have in relation to your energy supply in accordance with the requirements of the Scheme. If:
Their details are:
You have two months to lodge a complaint with Utilities Disputes from the time we notify you of our final resolution. You can also take your complaint to the courts or the Disputes Tribunal.